For the third year in a row, Armstrong ranked #1 in Internet Satisfaction. Meet three of the CSC teammates who make it happen every day.

Big congratulations are in order!

For the third year in a row, Cablefax has recognized Armstrong as #1 in Internet Satisfaction. The ranking is based on the independent CTAM and HarrisX Internet Service Satisfaction Survey, which asked more than 75,000 households nationwide how satisfied they are with their home internet provider. Armstrong earned a 73% overall satisfaction rating, the highest of the 10 providers ranked.

Meet the people behind the ranking

Every one of those ratings traces back to a real conversation. During Customer Service Week, we spent a day with three of our CSC teammates to see what that looks like.

Just being able to help people and make their day a little bit brighter is something that's very important to me.

Every call begins with a problem, and it ends with a solution.

Especially today, where the human experience is becoming less common, it's all about adding that personal touch.

By Gregory Rhoton, Manager - Community Marketing and Programming

NO, we aren't talking about the hot weather in the past week, even if it is true and NO, we aren't referencing mullets, leg warmers and neon outfits (even though, it was gnarly), Armstrong was honored at the Youngstown-Warren Regional Chamber's annual Salute to Business breakfast September 3rd for reaching that high milestone of serving customers for 80 years and counting!

The Youngstown-Warren Regional Chamber celebrates local businesses each year for reaching milestone anniversaries and Armstrong made the list for being in business 80 years. The list was extensive with businesses celebrating anniversaries ranging anywhere from 230 years to 25 years in business and Armstrong hit smack dab in the middle. With the trend of business acquisition and sell-offs, 80 years in business is an incredible milestone being family and locally owned.

Congratulations to Armstrong and all of you that make this anniversary an incredible journey and paving the way to 80+ more years in our communities.

We're proud to share that Armstrong Comfort Solutions President, Michael Sanjek, was recently featured on iHeartMedia's CEOs You Should Know podcast.

During the segment, Michael discussed his journey into the home services industry, including how a personal connection led him to the business more than 20 years ago. He also shared insight into his experience in the industry, his role at Armstrong Comfort Solutions, and what makes the company and its people special.

The conversation offered listeners a chance to learn more about the person behind the leadership role and the experiences that are helping shape Armstrong Comfort Solutions.

We’re proud to have Michael represent Armstrong Comfort Solutions and share our story with the community through this local business leadership series.

Listen to the Podcast

Security systems integrator Guardian Protection ["Guardian"] is excited to partner with Solink to launch a smarter way for customers to leverage video, manage risk, improve operations, and control loss prevention. By pairing camera feeds with operational data, multi-site businesses gain a clearer view of what is happening across their locations and a faster path from incident to action. Driven by a shared commitment to customer service, paired with Guardian's national footprint and Solink's best-in-class technology, the partnership will empower both organizations to serve a broader customer base.

Solink represents exactly the kind of forward-leaning AI-driven business intelligence platform powered by video, our enterprise customers are asking for, said Kevin Santelli, vice president commercial at Guardian Protection. By adding Solink to our video portfolio, we're giving multi-site operators a way to turn every camera into an operational sensor. The combination of Guardian's national business service footprint and UL-listed monitoring with Solink's AI analytics is going to help our customers operate safer, smarter, and more profitable businesses.

Solink's hardware-agnostic platform connects to existing cameras and pairs video with point-of-sale, access control, and other business systems. AI agents continuously monitor sites, validate events in context, and surface the moments that matter, reducing alert fatigue and turning passive surveillance into real-time operational intelligence.

The partnership targets four of Guardian's core enterprise verticals:

• Quick-service restaurants: links drive-thru performance and POS data directly to video, reducing drive-offs and protecting revenue
• Convenience stores and fuel: flags suspicious transactions, verifies alarms with video, and supports monitoring across distributed locations
• Retail: unifies loss-prevention and store operations data to identify shrink patterns and flag refund abuse and policy violations
• Automotive: protects high-value inventory and gives managers remote visibility into service speed, cleanliness, and compliance

The service is available now. For more information, contact Tom Ingles, Director of Technology Innovation and Customer Solutions.

About Guardian Protection: Guardian Protection is one of the nation's largest and most highly regarded providers of smart security and automation solutions for commercial, institutional, multi-site, and residential customers. More than a quarter-million homes and businesses trust Guardian's 24/7 professional monitoring services and in-house, U.S.-based customer care specialists. Founded in 1950, Guardian Protection is ranked one of the top 10 security companies in the U.S.

About Solink: Solink is a leader in agentic business intelligence powered by video for security, loss prevention, and operations. By connecting video, data, and operational systems in one platform, Solink helps organizations automatically detect and validate risks, inefficiencies, and key issues in real time. With AI-powered visibility, context-rich insights, and automated workflows, Solink empowers teams to see more, know more, and do more - improving safety, reducing loss, and enhancing performance across every location. Learn more at www.solink.com.

Guardian Protection and Solink help restaurants reduce losses due to drive-offs.

Quick-serve restaurants can gain insight into operations using Solink technology from Guardian Protection.

Guardian Protection and Solink help retail stores reduce employee theft.

Critical operational activity is trackable thanks to Solink technology available through Guardian Protection.

Automotive service operators can be alerted of operational inefficiencies, thanks to Solink technology available through Guardian Protection.

Guardian Protection and Solink help automotive service operators eliminate losses due to long wait times.

Guardian Protection ("Guardian") is pleased to announce the acquisition of approximately 6,000 customer accounts from Chorus SmartSecure, LLC, a privately owned company that has operated since 2019. Chorus has locations in Texas (formerly operating as BSG) and in Alabama, where it installs monitored residential and commercial security systems.

In the coming months, Chorus customers will transition seamlessly from Chorus' third-party monitoring center to Guardian's U.L.-certified, Five Diamond accredited monitoring facilities and in-house customer services.

As part of this agreement, Chorus will continue to serve its markets as an authorized Guardian Protection dealer, creating a partnership approach that combines Chorus' local sales, marketing, and operations expertise with Guardian's national scale, in-house monitoring capabilities, and customer support resources. The acquisition will grow Guardian's presence in Austin and San Antonio and help expand Guardian's brand to Alabama.

This acquisition marks the fifth for Guardian since 2021 and plans are underway to continue its strategy. We have been very thoughtful and deliberate with our acquisition approach, focusing on opportunities that complement our account base and provide us strategic opportunities for continued growth. I expect to continue pursuing acquisition opportunities that make sense for us, said Guardian President Bryan Cipoletti.

From the beginning, our aim has been to deliver 'Smart security, Made Simple.' with a focus on a strong customer experience, said Rob Hardman, Chorus' President. This partnership with Guardian maximizes that commitment and brings additional scale, resources, and monitoring expertise that align with our commitment to bring harmony to the lives of our customers. We're grateful to continue serving our expanding market as an authorized Guardian security provider and prepared to support a smooth, coordinated transition for every customer.